Refund policy

Under no circumstances is a Customer authorized to arrange the return of goods for any reason via any method - particularly “Carrier/Courier”. ArtHouse Direct has negotiated concessional Contract rates with its Carriers and will advise Purchasers of the most appropriate return method. No returns can be arranged by the Company until such time as your claim has been approved and assigned a “Goods Returned Authority Number” and the appropriate GRA paperwork has been forwarded to the claimant. A copy of the Goods Returned Claim form must accompany all returns. Where a Purchaser requests that ArtHouse Direct accept a return, a completed copy of the Goods Returned Claim form must accompany all returns.

Where a Purchaser requests that ArtHouse Direct accept the return of goods ordered in error (or for similar reasons), provided the claim is received within 10 days of the invoice date, it may be accepted but is subject to a handling charge of 20% of the net goods value of the goods approved for return, plus the cost of return freight. We reserve the right to disallow such claims where the goods are returned in a damaged condition due to inadequate packaging, are not in their original packaging, or have been used.